I joined F1 Support Limited in February 2020 as 1st Line support for the company, dealing with customers IT issues which vary from something simple like unable to print a document to more complex issues resulting in researching and coming up with a fix for the issue.
I am an extremely diligent, hard-working individual, who has been a key member of the business, contributing enormously to the IT set up for the business and is a committed member of the team. I have a friendly and professional manner when interacting with colleagues, suppliers and clients.
My main responsibilities are:
- First line of support for all users
- Answer telephone calls
- Respond to and log calls, escalating calls as required with key support members
- Follow-up on all tickets where applicable
- The support of hardware and software for all devices and applications from Servers, Desktops and Laptops
- End user and product support for printers and multi-functional devices
- Collate information to create quotations for Clients
- Maintain all stock levels of equipment
- Create and maintain operational documentation for all Clients
- Manage and set up new hardware following IT policies and procedures
- Carry out duties to help support the company’s mission statement in line with the Company’s Values
- Maintain and update the internal ticketing system (functionality)
Have a look at my work history for detailed information.
Skills
- HTML
- HTML5
- CSS
- CSS3
- IIS Administration (Microsoft Internet Information Services)
- Microsoft SQL Server (7, 2000, 2005, 2008, 2012)
- MySQL
- Classic ASP
- VB Script
- JavaScript
- SEO (Search Engine Optimisation)
- PHP
- WordPress
- Responsive Web Design
- I.T. Support
- I.T. Project Management
- Google Analytics
- Google Search Console
- Windows Server (2003, 2008, 2012, 2012 R2, 2018)
- Active Directory
- Group Policies
- DCHP
- DNS Configurations
- Computer Hardware
- Microsoft Windows (XP, Windows 7, Windows 8, Windows 8.1, Windows 10)
- Setting up desktop and laptop computers
- Setting up Android devices (Tablets, Phones)
- Setting up Apple devices (iPad, iPhone)
- Network Administration (setting up and maintaining)
- Domain Name Registrations
- Domain Name Configurations