I was employed by The Ice Organisation Ltd from 14th January 2008 to 4th June 2019 in the capacity of IT Manager. The company entered into Voluntary Liquidation on 4th June 2019 which is the reason for Rob leaving employment.

My main responsibilities were:

  • Providing support on the Ice website integration to external partners (vendors)
  • 2nd line of support to our internal customer service team
  • Manage the external technical support supplier
  • Technical management of affiliate program integrations and checks on transaction processes
  • Support the customer service team on customer issues and investigation, log and checks on any technical issues identified
  • Maintaining and developing the companies Intranet System
  • Provide support to test new functionality and processes on the Ice website and new business processes
  • Partner Integration on the Ice platform

I am an extremely diligent, hard-working individual, who has been a key member of the business, contributing enormously to the IT set up for the business and is a committed member of the team. I have a friendly and professional manner when interacting with colleagues, suppliers and clients.

Skills

  • HTML
  • HTML5
  • CSS
  • CSS3
  • IIS Administration (Microsoft Internet Information Services)
  • Microsoft SQL Server (7, 2000, 2005, 2008, 2012)
  • MySQL
  • Classic ASP
  • VB Script
  • JavaScript
  • SEO (Search Engine Optimisation)
  • PHP
  • WordPress
  • Responsive Web Design
  • I.T. Support
  • I.T. Project Management
  • Google Analytics
  • Google Search Console
  • Windows Server (2003, 2008, 2012, 2012 R2, 2018)
  • Active Directory
  • Group Policies
  • DCHP
  • DNS Configurations
  • Computer Hardware
  • Microsoft Windows (XP, Windows 7, Windows 8, Windows 8.1, Windows 10)
  • Setting up desktop and laptop computers
  • Setting up Android devices (Tablets, Phones)
  • Setting up Apple devices (iPad, iPhone)
  • Network Administration (setting up and maintaining)
  • Domain Name Registrations
  • Domain Name Configurations

Have a look at my work history for detailed information.