I joined F1 Support Limited in February 2020 as 1st Line support for the company, dealing with customers IT issues which vary from something simple like unable to print a document to more complex issues resulting in researching and coming up with a fix for the issue. 

I am an extremely diligent, hard-working individual, who has been a key member of the business, contributing enormously to the IT set up for the business and is a committed member of the team. I have a friendly and professional manner when interacting with colleagues, suppliers and clients.

My main responsibilities are:

  • First line of support for all users
  • Answer telephone calls
  • Respond to and log calls, escalating calls as required with key support members
  • Follow-up on all tickets where applicable
  • The support of hardware and software for all devices and applications from Servers, Desktops and Laptops
  • End user and product support for printers and multi-functional devices
  • Collate information to create quotations for Clients
  • Maintain all stock levels of equipment
  • Create and maintain operational documentation for all Clients
  • Manage and set up new hardware following IT policies and procedures
  • Carry out duties to help support the company’s mission statement in line with the Company’s Values
  • Maintain and update the internal ticketing system (functionality) 

Have a look at my work history for detailed information along with projects.

Skills

  • HTML
  • HTML5
  • CSS
  • CSS3
  • IIS Administration (Microsoft Internet Information Services)
  • Microsoft SQL Server (7, 2000, 2005, 2008, 2012)
  • MySQL
  • Classic ASP
  • VB Script
  • JavaScript
  • SEO (Search Engine Optimisation)
  • PHP
  • WordPress
  • Responsive Web Design
  • I.T. Support
  • I.T. Project Management
  • Google Analytics
  • Google Search Console
  • Windows Server (2003, 2008, 2012, 2012 R2, 2018)
  • Active Directory
  • Group Policies
  • DCHP
  • DNS Configurations
  • Computer Hardware
  • Microsoft Windows (XP, Windows 7, Windows 8, Windows 8.1, Windows 10)
  • Setting up desktop and laptop computers
  • Setting up Android devices (Tablets, Phones)
  • Setting up Apple devices (iPad, iPhone)
  • Network Administration (setting up and maintaining)
  • Domain Name Registrations
  • Domain Name Configurations