I was employed by The Ice Organisation Ltd from 14^th January 2008 to 4^th June 2019 in the capacity of IT Manager. The company entered into Voluntary Liquidation on 4^th June 2019 which is the reason for Rob leaving employment.

My main responsibilities were:

• Providing support on the Ice website integration to external partners (vendors)
• 2nd line of support to our internal customer service team
• Manage the external technical support supplier
• Technical management of affiliate program integrations and checks on transaction processes
• Support the customer service team on customer issues and investigation, log and checks on any technical issues identified
• Maintaining and developing the companies Intranet System
• Provide support to test new functionality and processes on the Ice website and new business processes
• Partner Integration on the Ice platform

I am an extremely diligent, hard-working individual, who has been a key member of the business, contributing enormously to the IT set up for the business and is a committed member of the team. I have a friendly and professional manner when interacting with colleagues, suppliers and clients.

Skills

• HTML
• HTML5
• CSS
• CSS3
• IIS Administration (Microsoft Internet Information Services)
• Microsoft SQL Server (7, 2000, 2005, 2008, 2012)
• MySQL
• Classic ASP
• VB Script
• JavaScript
• SEO (Search Engine Optimisation)
• PHP
• WordPress
• Responsive Web Design
• I.T. Support
• I.T. Project Management
• Google Analytics
• Google Search Console
• Windows Server (2003, 2008, 2012, 2012 R2, 2018)
• Active Directory
• Group Policies
• DCHP
• DNS Configurations
• Computer Hardware
• Microsoft Windows (XP, Windows 7, Windows 8, Windows 8.1, Windows 10)
• Setting up desktop and laptop computers
• Setting up Android devices (Tablets, Phones)
• Setting up Apple devices (iPad, iPhone)
• Network Administration (setting up and maintaining)
• Domain Name Registrations
• Domain Name Configurations

Have a look at my work history for detailed information.