A diligent and methodical IT professional with the ability to communicate clearly at all levels. Flexible attitude and ‘can do’ approach with a strong track record of IT projects, performance and process improvement. You can view my skill set on my skill set page and also see projects I have worked on.

Key Knowledge and Skills

  • Strong IT, network, computer and problem-solving skills.
  • Management of multiple tasks to deadlines and working under pressure.
  • Relationship management and experience of dealing with clients and across business areas.
  • Training, motivating and mentoring.
  • Strong oral and written communication skills.
  • Website design and development
  • Using the latest web technologies (HTML5, CSS 3, Javascript, PHP, Classic ASP, SQL Server)

Professional Experience

F1 Support Limited

Date: February 2020 – Present day

Position: IT Support

Key Responsibilities:

  • First line of support for all users
  • Answer telephone calls
  • Respond to and log calls, escalating calls as required with key support members
  • Follow-up on all tickets where applicable
  • The support of hardware and software for all devices and applications from Servers, Desktops and Laptops
  • End user and product support for printers and multi-functional devices
  • Collate information to create quotations for Clients
  • Maintain all stock levels of equipment
  • Create and maintain operational documentation for all Clients
  • Manage and set up new hardware following IT policies and procedures
  • Carry out duties to help support the company’s mission statement in line with the Company’s Values
  • Maintain and update the internal ticketing system (functionality) 

The Ice Organisation Ltd

Date: January 2008 – June 2019

Position: IT Manager

Key Responsibilities:

  • Computer, Laptop and mobile device setups within the organisation
  • Microsoft Windows Server 2008 / 2012 maintenance
  • Providing support on the Ice website integration to external partners (vendors)
  • 2nd line support to our internal customer service team
  • Manage external technical support supplier
  • Maintaining and developing the company Intranet System
  • Partner integration on the Ice platform
  • Setup new users within Active Directory
  • Provide weekly / monthly reports to company directors
  • Identify any training requirements with the business
  • Provide support to test new functionality and processes on the Ice website and new business processes
  • Technical management of affiliate program integrations and check on transaction processes

Key Achievements:

  • Design, build and implement the company Intranet system with Microsoft SQL Server 2008
  • Organise and oversee the office move to new offices (technical side)
  • Migrate companies internal email server to Microsoft Office365
  • Migrate company telephone system to VOIP
  • Implement company group polices using Active Directory
  • Arrange load testing on Ice website with external companies and report findings back to Ice directors
  • Intranet security based on users Windows login details

Rob Cook Web Solutions Ltd

Date: February 2011 – March 2019

Position: Owner

Key Responsibilities:

  • Day to day running of the business including invoicing and Tax
  • Provide support to clients
  • Report to clients on status of projects via email and phone
  • Face to face meetings with clients
  • Design and build bespoke websites, content management systems and internal web based systems
  • Website and email setups
  • Configure DNS for client domain names

Key Achievements:

  • Starting up the business
  • Building a business with a client base of over 50 clients
  • Digital Marketing, SEO and social media
  • Winning new clients in a very competitive market
  • All websites were designed with a responsive design as standard Ltd

Date: November 2006 – January 2008

Position: Web Developer

Key Responsibilities:

  • Maintain and develop company Intranet system
  • Maintain and develop company websites
  • Marinating and upgrading company computers when needed
  • Create weekly / monthly on company websites traffic
  • Make sure that company websites were continually on the 1st page of Google for chosen keywords

Key Achievements:

  • Design and build company intranet system with user security
  • Design and build multiple websites for company
  • Get company website’s listed on the 1st page of Google results
  • Create an internal shop for employees
  • Integrate internal phone system with company Intranet

Carland  Ltd

Date: April 2001 – November 2006

Position: Web Developer

Key Responsibilities:

  • Help create and develop company Intranet system
  • Maintain and develop company websites
  • Create weekly / monthly on company websites traffic and report to the IT Manager
  • Make sure that company websites were continually on the 1st page of Google for chosen keywords
  • Produce website stats using Urchin software (now Google analytics)

Key Achievements:

  • Design and build online finance calculator
  • Design and build Car Data Checks system linked with Experian Data
  • Design and build the companies mobile website
  • Redesign the companies Intranet System